Quality service charter
The Post and Philately Service is the Postal Operator designated by Vatican City State to provide the universal postal service.
By adopting this Charter, the Post and Philately Service intends to be inspired by the following principles:
- simplification and transparency in providing information on services offered to customers;
- equality and impartiality in providing our services fairly and without discrimination to all customers throughout the national territory, in accordance with legal and technical obligations that may arise;
- efficiency and effectiveness, with a commitment to ensure competent feedback to the needs of customers and the market, also via the adoption of technological and organizational solutions that are most suitable;
- simplification of communication with customers, by providing various channels to allow them to submit any recommendations or complaints.
The Quality Service Charter provides customers with simple and clear information on various services that are included in the universal service and those that are not. In particular, with the aim of guaranteeing the greatest clarity and transparency of information, each service includes indications to ensure that the information and advertising are comprehensible.
The Quality Service Charter allows customers to easily identify how to make complaints and requests for refunds in case of a disservice. Details can be found in the attachment below, and are also available at the offices of the Post and Philately Service.
This Quality Charter indicates the quality objectives and expected delivery times for all services.
Quality markers represent the expected time of product delivery to the customer (for deliveries to the Vatican) or to the Postal Operator designated by the country of destination (for deliveries abroad), starting from the moment they are received.
ALLEGATI
